What to do when a payment fails

A failed payment is almost always fixable in a few minutes. Work through this page before paying again - paying twice is the most common way a simple failure turns into a refund request.

First: did the money actually leave your account?

No, nothing was debited

The payment simply didn't go through. Common reasons:

  • Insufficient balance or daily UPI limit reached.
  • Expired card, or international payments disabled on your card.
  • The bank declined the transaction (often an OTP that wasn't entered in time).
  • The UPI request timed out before you approved it.

Fix: open Dashboard → Payments, find the unpaid invoice and click Pay to retry - or try a different method.

Yes, money was debited but the invoice is still unpaid

Don't pay again yet.

  1. Wait 30 minutes. Banks sometimes confirm UPI and net banking payments late, and the invoice updates automatically when they do.
  2. On Discord, run /verify-payment to check whether the gateway received your payment.
  3. Still unpaid? Open a ticket with /ticket → Sales & Purchases and include:
    • the Invoice ID,
    • the transaction ID or UTR number (in your UPI app's payment history),
    • the time and amount of the payment.

Keep your server running meanwhile

A failed renewal doesn't stop your server immediately. You have a 3-day grace period before suspension - see How renewals and grace periods work.

Still stuck? Open a ticket on Discord - run /ticket in any channel, pick a department, and include your Server ID or Invoice ID so we can jump straight in.