How to cancel a service
You can cancel any NGP Cloud service at any time. Your service stays active until the end of the period you've already paid for.
Before you cancel
Cancel from the dashboard (recommended)
- Sign in to your Dashboard.
- Go to Subscriptions.
- Select the service you want to cancel.
- Click Cancel and confirm.
Dashboard cancellations are processed instantly.
Other ways to cancel
- Support ticket: open a ticket from Dashboard → Tickets asking to cancel, including the service or Server ID.
- Email: send the request to support@ngpcloud.in from the email address on your account.
Ticket and email cancellations can take up to 24 hours to process.
What happens to your data
| When | What happens |
|---|---|
| At the end of your paid period | The server is stopped and access is removed. |
| Day 1-7 after that | Data is kept. Reactivate from the dashboard to pick up where you left off. |
| Day 8-30 | Data is archived. Restoration may be possible but can take up to 48 hours. |
| Day 31+ | All data is permanently deleted. |
Refunds
Cancelling doesn't create a refund or prorated credit for unused time - see NGP Cloud refund policy explained.
Closing your whole account
To delete your account entirely (not just a service), use Dashboard → Settings → Delete Account. This permanently removes your invoices, tickets and history, so download any records you need first.
Still stuck? Open a ticket on Discord - run /ticket in any channel, pick a department, and include your Server ID or Invoice ID so we can jump straight in.