How to open a support ticket on Discord

If a help article didn't solve your problem, a ticket gets you a private channel with our support team. Our team is on Discord 24/7.

Open a ticket

  1. Join the NGP Cloud Discord at discord.gg/ngpcloud if you haven't already.
  2. In any channel, type /ticket and press Enter.
  3. Pick the department that fits your question:
    • Technical Support - crashes, console errors, mods, plugins and setup.
    • Sales & Purchases - pricing, payment verification and invoices.
    • Sponsorship & Creators - partnerships and content creator hosting.
  4. Fill in the form:
    • Ticket Subject - one line, e.g. "Server crashes on startup after adding mods".
    • Detailed Description - what you did, what you expected and what happened instead.
    • Server ID or Order ID - e.g. 02540e49 or an Invoice ID. Optional, but it makes things much faster.
  5. Click Go to Ticket Channel to open your private ticket.

Get a faster answer

  • Paste the last 30-50 lines of your console in a code block, not a photo of your screen.
  • Mention anything you changed just before the problem started.
  • For payment issues, include the Invoice ID and the payment method you used - never your card number or UPI PIN.

Other ways to reach us

When your issue is solved, you or staff can close the ticket with /close. You'll receive a transcript of the conversation.

Still stuck? Open a ticket on Discord - run /ticket in any channel, pick a department, and include your Server ID or Invoice ID so we can jump straight in.