Connect to your server with SFTP

SFTP lets you move large files - worlds, modpacks, backups - between your computer and your server with a desktop app. It's faster and more reliable than browser uploads.

Get your SFTP details

  1. Open your Dashboard → SFTP.
  2. Pick your server. You'll see:
    • IP Address (host)
    • Port (often 2022)
    • Username (looks like yourname.02540e49)
  3. Your password is your game panel password.

You can also find the same details in the panel under Settings → SFTP Details.

Connect with FileZilla

  1. Download FileZilla and open it.
  2. Go to File → Site Manager → New site.
  3. Set Protocol to SFTP - SSH File Transfer Protocol.
  4. Enter the Host and Port from your dashboard.
  5. Set Logon Type to Normal, then enter your User and Password.
  6. Click Connect. Accept the host key prompt the first time.

Connect with WinSCP (Windows)

  1. Open WinSCP and choose New Site.
  2. File protocol: SFTP. Enter the host name, port, username and password.
  3. Click Login.

Connect from the command line

sftp -P 2022 yourname.02540e49@203.0.113.10

Replace the port, username and IP with your own values.

Troubleshooting

ProblemFix
Authentication failedUse your panel password, and make sure the username includes the .serverid part.
Connection timed outCheck the port - it's not 21 or 22. Some school or office networks block non-standard ports.
Permission denied when uploadingStop the server before replacing files it has open, such as world data.

Still stuck? Open a ticket on Discord - run /ticket in any channel, pick a department, and include your Server ID or Invoice ID so we can jump straight in.